Legal Documents

CLB99 Terms & Terms & Conditions

Please read these Terms & Conditions carefully before using the CLB99 platform. By registering, you are deemed to have agreed to all of the terms set out herein.

Last updated: January 2026
Account Registration

Full terms covering eligibility, identity verification, and account management.

Bonuses & Promotions

Wagering terms and conditions for welcome bonuses, cashback, and promotional offers.

Payment Policy

Full terms covering deposits, withdrawal limits, and processing times.

Responsible Gaming

Policies and procedures for protective measures, self-exclusion, and limit setting.

1

General Terms & Conditions

CLB99 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting service provider. These Terms and Conditions form a legally binding agreement between CLB99 and its members.

By registering, logging in, or using any service on CLB99, you confirm that you have fully read, understood, and agreed to these Terms and Conditions.

Important: These terms may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

CLB99 operates in Bangladesh and various other countries worldwide. However, accessing the platform from a jurisdiction where online gaming is legally prohibited or restricted is entirely at the member's own risk.

2

Account Registration & Verification

To open a valid account with CLB99, you must provide accurate and complete information. The name, date of birth, address, and contact details submitted at registration must all be genuine.

Registration requirements:

  • Each individual may only open one account.
  • A valid mobile number and email address must be provided at the time of registration.
  • A copy of a national ID or passport may be required for account verification.
  • Keeping the account password confidential is the member's own responsibility.
  • Opening or operating an account on behalf of another person is strictly prohibited.

Withdrawals may be restricted until KYC (Know Your Customer) verification is completed. CLB99 reserves the right to request additional documents at any time and to limit account access until verification is finalized.

3

Age & Eligibility Requirements

Strict prohibition for minors: The minimum age to participate on CLB99 is 18. Any account found to have been registered by a minor will be closed immediately and all winnings will be forfeited.

CLB99 takes the protection of minors extremely seriously. Age verification is carried out at registration, and third-party verification methods are used in any case where there is reasonable doubt.

The following individuals are not permitted to use CLB99:

  • Anyone under 18 years of age.
  • Residents of countries where online betting is entirely prohibited.
  • Individuals on the Self-Exclusion list.
  • Individuals previously banned by CLB99.
4

Deposit & withdrawal policy

CLB99 supports all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, and Rocket, as well as bank transfers.

Deposit Terms:

  • Minimum deposit: ৳300.
  • Deposits are usually credited instantly.
  • Only payment methods registered in your own name may be used.
  • Deposits from third parties are not accepted.

Withdrawal conditions:

  • KYC verification must be completed before any withdrawal can be processed.
  • Minimum withdrawal: ৳500.
  • Maximum daily withdrawal for standard accounts: ৳50,000.
  • Higher limits apply for VIP and high roller members.
  • Withdrawals are typically processed within 15 minutes to 24 hours.
Please note: Bonus funds are subject to wagering requirements before any withdrawal can be made. Withdrawing before the wagering requirements are met will result in the bonus being forfeited.
5

Bonus & promotional offer terms

CLB99 offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, which are communicated alongside the offer.

General Bonus Terms:

  • The welcome bonus is available to new members only and applies to the first deposit.
  • Each member may claim any bonus offer only once.
  • Claiming bonuses through multiple accounts will result in all associated accounts being closed.
  • Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
  • Bonus wagering requirements are generally between 20x and 30x.
  • If wagering requirements are not completed within the specified period, the bonus will be forfeited.
Warning: CLB99 reserves the right to modify, suspend, or cancel any bonus offer without prior notice. If bonus abuse is detected for any reason, the entire bonus and any winnings derived from it will be forfeited.
6

Betting rules

The following rules must be observed when placing bets on CLB99. Violations may result in bets being voided or accounts being suspended.

Sports Betting:

  • No bets will be accepted after an event has concluded.
  • If an event is cancelled, all stakes will be refunded.
  • In live betting, bets may be voided due to server latency.
  • CLB99 reserves the right to decline unusually large bets.

Casino games:

  • All casino games are RNG-certified and fair.
  • If a game is interrupted due to a technical error, the bet amount will be refunded.
  • CLB99's server logs are considered the final record for all game outcomes.
7

Prohibited activities

The following activities are strictly prohibited on CLB99. Violating any of these rules may result in permanent account closure and forfeiture of all balances.

  • Creating or operating multiple accounts.
  • Placing artificial bets for the purpose of bonus abuse.
  • Using software, bots, or any automation tools.
  • Money laundering or suspicious financial activity.
  • Attempting to access another member's account without authorization.
  • Intentionally exploiting platform vulnerabilities or bugs.
  • Threatening or harassing CLB99 staff.
Note: CLB99 reserves the right to report suspected fraudulent activity to the relevant authorities.
8

Account Suspension & Closure Policy

CLB99 reserves the right to temporarily or permanently suspend or close an account without prior notice in the following circumstances:

  • Violation of any clause in the Terms and Conditions.
  • Suspected fraudulent or deceptive activity.
  • If KYC information is found to be false or incomplete.
  • In compliance with a court order or government directive.
  • Extended periods of inactivity (more than 12 months).

Members may close their account at any time. Any valid balance can be withdrawn, but unused bonuses will be forfeited.

9

Responsible Gaming Policy

CLB99 is firmly committed to responsible gaming. We believe gaming is a form of entertainment, not a means of income. All members are encouraged to play within their limits.

Protective Measures:

  • Option to set daily, weekly, or monthly deposit limits.
  • Temporary self-exclusion for a set period (from 7 days up to permanent).
  • Reality check reminder.
  • Links to gaming addiction counselling resources.
Need help? If you feel you are losing control of your gaming, please reach out to our support team. For more information, Responsible gaming page.
10

Dispute Resolution

In the event of a dispute between CLB99 and a member, resolution will first be attempted through mutual discussion. The dispute resolution process is as follows:

  • Step 1: Submit a complaint to the support team.
  • Step two: Senior management review.
  • Step 3: Independent third-party mediation.
  • In the event of a dispute over a game result, server logs shall serve as the final and definitive record.

Complaint submission deadline: within 30 days of the relevant incident. Complaints submitted after this period may not be accepted.

11

Privacy & Data Protection

CLB99 is committed to protecting members' personal data. Your information is handled in accordance with our Privacy Policy.

  • Personal information is never sold or shared with third parties.
  • Information may be disclosed to authorities where required by law.
  • All data is secured with 256-bit SSL encryption.

For more details, visit our Privacy Policy Read.

12

Changes to the Terms & Conditions and notifications

CLB99 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or SMS.

  • Minor changes may take effect without prior notice.
  • A minimum of 7 days' advance notice will be given for any major changes.
  • Continued use of the platform after any changes constitutes acceptance of the updated terms.
  • The date of the last update will always be displayed at the top of this page.
Contact: If you have any questions about these terms, please reach out to our support team.
Contact information

For any questions or concerns regarding these Terms and Conditions, please contact us through the following:

support@clb99.bet
Live chat (24/7)
Response time: 1–3 hours

About the Terms & Conditions Frequently asked questions

Most Asked Questions by Members

Wagering means the bonus amount must be bet a set number of times. For example, a ৳1,000 bonus with 20x wagering requires ৳20,000 in total bets before the remaining balance can be withdrawn.

Contact our support team via live chat or email. You will be informed of the reason for the suspension. Accounts are typically suspended due to pending KYC verification or suspicious activity. Providing the required information will help resolve the issue quickly.

Yes, two individuals from the same household may each open a separate account, provided they have distinct identities, mobile numbers, and payment methods. If sharing a device, it is advisable to notify support in advance.

Withdrawals are typically processed within 15 minutes to 24 hours. If your withdrawal has not arrived after 24 hours, contact us via live chat with your transaction ID. Our team will resolve the issue as quickly as possible.

Self-exclusion can be set under the "Responsible Gaming" section in your account settings. Options include 7 days, 1 month, 6 months, or permanent exclusion. Once set, it cannot be reversed before the selected period ends. To learn more, Responsible gaming View page.
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Join CLB99 and enjoy a safe, transparent, and entertaining betting experience.

For ages 18+ only. Responsible gaming to learn more.

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